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....Is your support up-to-date? Email sales@sandstorm.net to renew.
Technical support representatives are available by telephone at +1 781-333-3200 during
regular business hours (Monday through Friday from 9am to 5pm US Eastern
Time, excluding US holidays), or via email at support@sandstorm.net.
Sandstorm's technical support policy provides priority support to customers who purchase our
Support/Update service. Inquiries from customers without current service in effect are handled on an available
resources basis. Customers with Support/Update service also automatically receive all software releases
distributed while the service is in effect. Our Support/Update service (available for all products except
Sandtrap Basic and LANWatch) is normally sold on an annual basis.
Please be aware that support staff may need access to log files and program data from your product to find a
solution to the problems you report. We are committed to keeping your data confidential. Any such items you send
to us are used to resolve your support issues only, and are not disclosed to any third party.
Several of our products require hardware license management devices ("dongles") to access all the product functionality. In the event of a lost dongle,
Sandstorm will charge you a replacement fee for a new one, as long as you have the Support/Update service
in effect.
We are committed to keeping technical support interactions courteous and supportive for all parties involved.
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